Welcome to the Defense Travel System

Posted 4 Apr 2017 in Help

DTS Access

  • DTS HelpDesk
  • DTS_Help
  • 2017/04/04
  • Help
  • draft

Want to use DTS but not sure how?

It only takes a few simple steps to access DTS. This page will tell you how.

Before using DTS, you may need to:

  • Allow DTS to Display Pop-ups
  • Verify Browser Settings
  • Obtain a PKI/PKE Certificate
  • Contact Your DTA about Your DTS Account
  • Find More Information About DTS

Allow DTS to Display Pop-ups

DTS must be included in your browser’s Pop-up Blocker Exceptions list. If the page does not remain open long enough for you to press the “Allow” button in the pop-up banner, it will need to be allowed manually via settings. Each browser has different methods of accessing their Pop-up Blocker Settings, as shown below:

  • Microsoft Internet Explorer

    1. Select Tools (Alt+T).
    2. Select Pop-up Blocker.
    3. Select Pop-up Blocker Settings.
    4. Add the following URL to the list of Allowed Sites: *.defensetravel.osd.mil

  • Microsoft Edge

    1. In the Search Box on the taskbar, type Internet Options and select it from the results.
    2. Select the Security tab.
    3. Click on Trusted Sites and click the Sites button.
    4. Ensure that “Require server verification…” at the bottom is unchecked.
    5. Add the following URL to the list of Websites: *.defensetravel.osd.mil
    6. Select OK and close Internet Options.

  • Google Chrome

    1. Go to the following URL: chrome://settings/contentExceptions#popups
    2. Add the following URL to the list of Allowed Sites: [*.]defensetravel.osd.mil

  • Mozilla Firefox
    Note: Firefox has further requirements. These are explained in the next section.

    1. Select Tools (Alt+T).
    2. Select Options.
    3. Choose the Content tab in the left-hand menu.
    4. In the Pop-ups section, select the Exceptions button.
    5. Add the following URL to the list of Allowed Sites: https://dtsproweb.defensetravel.osd.mil

  • Safari
    Note: Safari has no exceptions list. It blocks pop-ups from all websites or none.

    1. Select the Safari menu.
    2. Select Preferences.
    3. Select the Security tab.
    4. Under the Web Content section, Uncheck Block pop-up windows.

Verify Browser Settings

Firefox is currently the only commonly-used browser that requires extra steps to access DTS. This is also the only browser that requires the installation and update of ActivClient. Firefox users without access to ActivClient may need to use a different browser specifically for DTS.

Obtain a PKI/PKE Certificate

The DoD Public Key Infrastructure/Enabling (PKI) certificate is normally located in the chip on your Common Access Card (CAC). This certificate is used by DBsign to verify your identity and authority to use DTS. Because of this, a CAC reader is required to access DTS. To load these certificates from your CAC, certain brands of CAC readers will also require an updated installation of “ActivClient” or similar program provided by your IT Department. For issues regarding the PKI certificates on your CAC, please contact your local CAC Issuance Office.

In certain cases, the PKI certificate can be provided as a file. PKI files will not require a CAC reader. For any issues regarding certificate files, please contact your Local Registration Authority.

Contact Your DTA about Your DTS Account

After you have passed the above steps, you may be prompted to enter your SSN twice. Once entered, you will be taken straight to DTS if you currently have a profile attached to an organization. If the profile still needs to be gained to your new or current organization, you will receive an error that your account can not be found or is locked. Contact your Defense Travel Administrator (DTA) to receive your profile. This is normally done during the check-in process when reporting to a new organization.

If you have never used DTS in the past, you will receive a message that your SSN does not match any existing profiles and that you must Self-Register. Please contact your DTA before continuing to ensure that you will be entering the correct organizational information.

Find More Information About DTS

There are many tools available online that can be used to learn about DTS. All courses are offered through the Travel Explorer (TraX) website. To access TraX, users must register through Passport, DTMO’s web portal.

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